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Contact us

Real people, usually replying within one business day.

Email

support@hearvela.com

Mon to Fri, 9am to 5pm Pacific

Your order

Your confirmation email has a View your order button with live status.

Track your order

Returns

60 days from delivery. Email us and we'll send the return steps.

Returns policy

Before you write

  • Include your order number if you have one.
  • Please don't send medical records or test results. We can't give medical advice; for that, see a doctor or hearing professional.
  • If you have ear pain, drainage, dizziness, or sudden or one-sided hearing loss, stop using the hearing aids and see a doctor.

Mailing address: